Effective Date: [14-May-2026]

Thank you for shopping with Sunmantra. Customer satisfaction is important to us, and we strive to provide high-quality products and reliable service. This Return & Refund Policy explains the conditions under which returns, replacements, and refunds may be accepted.

By placing an order on our website, you agree to the terms mentioned below.

Return Eligibility

Returns may be accepted only under the following conditions:

  • The product received is damaged, defective, or leaked.
  • The wrong product was delivered.
  • The product received is expired or unusable.
  • The package was tampered with before delivery.

To be eligible for a return:

  • The request must be raised within 24–48 hours of delivery.
  • The product must remain unused and in its original packaging.
  • Proof such as images/videos of the product and packaging may be required.

Non-Returnable Products

For safety and hygiene reasons, the following products may not be eligible for return or exchange:

  • Opened or used products
  • Products without original packaging
  • Products damaged due to misuse or mishandling
  • Items purchased during special promotions or clearance sales
  • Personal care and consumable products once opened

Sunmantra reserves the right to reject return requests that do not meet eligibility conditions.

Refund Process

Once the returned product is received and inspected, we will notify you regarding the approval or rejection of your refund request.

If approved:

  • Refunds will be processed to the original payment method.
  • Refund processing may take 5–10 business days depending on the bank or payment provider.

In certain cases, refunds may be provided as:

  • Store credit
  • Replacement product
  • Coupon or wallet balance

depending on the situation and product availability.

Replacement Policy

Replacement requests are accepted for:

  • Damaged products
  • Defective products
  • Incorrect items received

Subject to product availability, a replacement product will be shipped after verification of the issue.

Cancellation Policy

Order Cancellation by Customer

  • Orders may be cancelled before shipment confirmation.
  • Once the order is shipped, cancellation requests may not be accepted.

Order Cancellation by Sunmantra

We reserve the right to cancel orders due to:

  • Product unavailability
  • Pricing or technical errors
  • Suspected fraudulent transactions
  • Incomplete customer information

Eligible refunds for cancelled orders will be processed accordingly.

Return Shipping

  • In approved cases, return shipping instructions will be provided by our support team.
  • Customers may be required to share courier details after dispatching the return package.
  • Return shipping charges may be borne by the customer unless the issue occurred due to our error.

Damaged or Missing Products

If you receive a damaged package or missing items:

  • Contact us immediately within 24 hours of delivery.
  • Share clear photos/videos of the package and product.
  • Claims raised after the specified timeline may not be accepted.

Refund Delays

If you have not received your refund within the expected timeframe:

  • Check with your bank or payment provider.
  • Processing times may vary depending on financial institutions.
  • Contact our support team for assistance if the issue persists.

Contact Us

For return, replacement, cancellation, or refund-related queries, please contact us:

Sunmantra
Website: www.sunmantra.com
Email: support@sunmantra.com
Phone: +91 9876543210

We value your trust and are committed to providing a smooth and transparent shopping experience with Sunmantra.