Effective Date: [14-May-2026]

Thank you for shopping with Sunmantra. We are committed to delivering your orders safely, efficiently, and on time. This Shipping Policy outlines the terms and conditions related to order processing, shipping, delivery timelines, and related services.

By placing an order on our website, you agree to the terms mentioned below.

Order Processing

  • All orders are processed after successful payment confirmation.
  • Orders are usually processed within 1–3 business days.
  • Orders placed on weekends or public holidays will be processed on the next working day.
  • In case of high order volume or unforeseen circumstances, processing may take slightly longer.

Shipping Coverage

Sunmantra currently ships products across India. For international shipping inquiries, customers may contact our support team before placing an order.

Estimated Delivery Time

Delivery timelines may vary depending on the customer’s location and courier availability.

Estimated Delivery Time:

  • Metro Cities: 3–5 business days
  • Other Cities & Towns: 5–8 business days
  • Remote Areas: 7–10 business days

Please note that delivery timelines are approximate and may vary due to weather conditions, logistics issues, public holidays, or other external factors.

Shipping Charges

  • Shipping charges, if applicable, will be displayed at checkout before payment.
  • Sunmantra may offer free shipping on selected products, promotional campaigns, or minimum order values.

Order Tracking

Once your order is shipped, you will receive shipping confirmation via email, SMS, or WhatsApp along with tracking details to monitor your shipment status.

Delayed or Failed Deliveries

While we strive to deliver orders within the estimated timeline, delays may occasionally occur due to:

  • Courier service disruptions
  • Natural disasters or weather conditions
  • Incorrect shipping address provided by the customer
  • Unavailability of the recipient during delivery

Sunmantra shall not be held responsible for delays caused by third-party logistics providers or unforeseen circumstances beyond our control.

Incorrect Address & Delivery Issues

Customers are responsible for providing accurate shipping information at the time of placing the order.

If an incorrect or incomplete address is provided:

  • Delivery may be delayed or unsuccessful.
  • Additional shipping charges may apply for re-shipment.
  • Sunmantra will not be liable for losses arising from incorrect address details.

Damaged or Open Deliveries

If you receive a damaged, tampered, or opened package:

  • Do not accept the package if visibly damaged.
  • Contact our customer support immediately with photos and order details.
  • Claims related to damaged products must be reported within 24 hours of delivery.

International Shipping

For international orders:

  • Delivery timelines may vary depending on destination country and customs clearance.
  • Customers are responsible for any customs duties, taxes, or import charges applicable in their country.

Non-Delivery Areas

Certain remote or restricted locations may not be serviceable by our courier partners. In such cases, customers will be informed, and eligible refunds will be processed if required.

Contact Us

For shipping-related queries or assistance, please contact us:

Sunmantra
Website: www.sunmantra.com
Email: support@sunmantra.com
Phone: +91 9876543210

We appreciate your trust in Sunmantra and are committed to providing a smooth and reliable delivery experience.